1. Shipping Destinations

We are delighted to bring our products to pet lovers worldwide. We currently offer international shipping to the United States, the European Union, the United Kingdom, Australia, and Canada. We are continuously working to expand our reach, so please check back if your country is not currently listed.

2. Shipping Costs & Free Shipping Threshold

To make your experience even better, we offer free standard shipping on all orders over $100 USD to our available destinations. For orders below this amount, a flat-rate shipping fee will be calculated at checkout based on your location and the order size.

3. Order Processing & Delivery Times

   Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.

   Shipping Time: Delivery times vary by destination. Please see the estimated timeframe below:

•        United States & Canada: 5-10 business days
•        European Union & United Kingdom: 7-15 business days
•        Australia: 10-20 business days
•        Other Countries: 10-25 business days

Please note: These are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as customs clearance and postal service delays.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's journey right to your doorstep.

5. Customs, Duties, and Import Taxes

For international orders outside of our warehouse locations, please be aware that you are considered the importer of record and may be subject to additional customs duties, taxes, or fees imposed by your local authorities. These charges are not included in the item price or shipping cost and are the customer's responsibility.

6. Shipping Policy Updates

• We reserve the right to update this shipping policy at any time. The policy applicable to your order will be the one in effect at the time you placed your order.